Privacy Policy
Infinity Home Health LLC Privacy Policy
Non-medical home care in Hampton Roads, Virginia. Last updated October 23, 2026.
Who We Are
Infinity Home Health LLC (“Infinity,” “we,” “our,” “us”) provides non-medical home care services in the Hampton Roads, Virginia area. Our goal is to help individuals maintain safety, dignity, and independence in their homes.
Website: infinityhhllc.com
Email: care@infinityhhllc.com
Mailing address: 1545 Crossways Blvd., Suite 245, Chesapeake, VA 23320
Information We Collect
We may collect information in several ways.
Information you provide directly
- Name, phone number, and email address
- Service address or service area
- Information you submit through our website contact form
- Intake information and preferences needed to coordinate non-medical care
- Records related to consents and communication preferences
HIPAA-protected information (where applicable)
Depending on your situation and how care is coordinated, we may receive or create information that relates to health and is protected under HIPAA.
Website and communications data
- Basic website usage information (for example, pages visited, device, or IP data)
- Cookies or similar technology, if used by our website platform
How We Use Your Information
We use information to:
- Respond to your questions and inquiries
- Coordinate and provide non-medical home care services
- Communicate with you and, when authorized, your family or caregivers
- Maintain business records needed for safe, compliant service delivery
- Improve our services and website experience
- Protect against unsafe activity, fraud, or misuse
How We Protect Your Information
We take reasonable steps designed to protect personal information, including HIPAA-protected information where applicable. Safeguards may include:
- Limiting access to authorized staff and contractors who need the information
- Using secure methods for storing and transmitting records
- Privacy and confidentiality training and procedures for staff
No system is 100% secure. If you contact us, please avoid sending highly sensitive information unless requested by us or necessary for your care.
When We Share Information
We share information only as permitted by law and as needed for service coordination, including with:
- Our staff and contractors who support scheduling, coordination, documentation, and service delivery
- Authorized family members or caregivers when you grant permission
- Partners and referral sources for coordination, as permitted
- Regulatory or oversight bodies when required
- Service providers that help us operate (for example, website or IT hosting) under confidentiality protections
Your Choices and Rights
Depending on applicable law, you may have rights such as:
- Request access to certain records
- Request correction of inaccurate information
- Ask how your information is used or shared
- Withdraw certain permissions where applicable
To submit a request, contact us using the information below.
Contact Form and Email Communications
If you submit information through the contact form on infinityhhllc.com or email care@infinityhhllc.com, we use that information to:
- Respond to your inquiry
- Follow up about services and next steps
- Coordinate intake when you request services
Data Retention
We keep information only as long as needed for:
- Providing services and care coordination
- Business, legal, and compliance requirements
- Operational and quality documentation
Retention periods vary by record type.
Third-Party Links and Websites
Our website may contain links to third-party sites. We are not responsible for those third parties’ privacy practices. Please review the privacy policies on those sites.
Children’s Privacy
Our services are generally intended for adults and caregiving arrangements. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The last updated date on this page will reflect changes.
How to Contact Us
Infinity Home Health LLC
Email: care@infinityhhllc.com
Phone: 757.359.7378
Website: infinityhhllc.com
Mailing address: 1545 Crossways Blvd., Suite 245, Chesapeake, VA 23320
Last updated: October 23, 2026.